Residents and businesses
Contact your retail provider for no internet, dropouts, speeds, Wi-Fi, billing or equipment. The provider will escalate network faults to Lambda Networks when required.
Find a provider →Network support
Service issue? Start here.
Understand the live-status and escalation path for residents, businesses, service providers and infrastructure reports.
Need live service-status information?
Residents and businesses should contact their retail service provider first. Authorised providers can use agreed portal and operational channels for current network events and escalation.
During a service issue
Start with the right support team.
Authorised providers
Use the provider portal and agreed operational contacts for incidents, service assurance and wholesale escalation.
Open portal →Infrastructure damage
Report damaged pits, lids, cabinets or visible fibre infrastructure to Lambda Networks with the location and photographs where safe.
Contact us →